All of Your Questions Answered in One Place
How long will it take my order to ship?
All domestic orders are shipped via USPS Priority Mail, taking 2-3 business days once processed. We aim to to send orders out within 7 days of purchase.
All international orders are shipped via First Class International Mail. Packages will arrive to most countries within 7-14 days.
Am I able to return a piece after I buy it?
Yes, we are happy to offer exchanges on a case by case basis. Notify us immediately at firstname.lastname@example.org as all exchanges must be approved and arranged in advance.
Will I get a refund if I return my order?
Please keep in mind each piece is individual as many of the processes are done by hand. Therefore, we do not offer refunds.
Can I return a customized piece?
No, because of the nature of customized pieces and the time it takes to create them, customized items may not be returned or exchanged.